To become an agent or partner of Yachting Lifestyle, you can follow these steps:

• Familiarize yourself with the services and experiences offered by Yachting Lifestyle. Understand the company’s mission, vision, and values to ensure they align with your own interests, clients, and business.
• To proceed with the partnership, a formal agreement will be drafted, establishing the terms and conditions of collaboration, including responsibilities, commissions, deadlines, among others.
• Yachting Lifestyle can offer training and support to help new partners better understand the services, processes, and quality standards of the company, ensuring a successful collaboration.
• Once all details are settled and the partnership agreement is formalized, you can start working as an agent or partner of Yachting Lifestyle, promoting and selling the company’s services to your clients.

Being a partner of Yachting Lifestyle means having access to quality assurance and professionalism. The company is recognized for excellence in its services, ensuring high-standard experiences and impeccable service in all interactions with customers. Additionally, as a partner, you will have exclusive access to a variety of unique and memorable experiences, designed to delight customers. Associating with a respected company in the nautical and luxury lifestyle sector can strengthen your own reputation and credibility. Yachting Lifestyle offers full support, including training, marketing, and operational assistance, and partners can earn attractive commissions for each booking or sale made. Being part of the exclusive network of partners provides networking and collaboration opportunities, opening doors for future business opportunities.

The booking process for nautical services for partners is simple and efficient. At Yachting Lifestyle, we work with the Fareharbor platform, a reliable and intuitive tool for online bookings. Partners/affiliates can access our website and explore the available service options, such as boat rentals, tours, and personalized experiences. By selecting the desired activity, they will be redirected to the Fareharbor booking system, where they can view availabilities, choose dates, times, and any additional options they may want to add to the experience. As a partner/affiliate of Yachting Lifestyle, you can also benefit from this facility. We can create an exclusive affiliate login for you, allowing you to book directly through your own personalized portal on Fareharbor. This streamlines the booking process for both you and your clients, providing a seamless and convenient experience. Additionally, our Fareharbor system offers real-time tracking of bookings, facilitating the management and organization of activities.

The commission for agents/partners at Yachting Lifestyle is not fixed in terms of values or percentages. Instead, values are calculated on a case-by-case basis, always taking into consideration customer comfort and satisfaction. This means that the commission may vary depending on the type of service booked, duration of the experience, number of people on board, among other factors. Additionally, it is important to highlight that at Yachting Lifestyle there are no hidden costs, ensuring total transparency in transactions and providing a reliable and satisfactory experience for customers and partners.

Yachting Lifestyle’s cancellation and refund policies are as follows:

• Once the deposit is made, the trip is guaranteed, and therefore YL can no longer accept reservations for that time and boat. Therefore, the deposit is non-refundable in case of cancellation by the customer.
• If the customer has already made full payment and decides to cancel, no refund will be possible.
• If the customer wishes to change the date or time of the trip, YL will do its best to accommodate the request. However, if it is not possible to make the change, no refund will be issued, and the original reservation will be maintained.
• If the customer arrives late for departure (one hour for a half-day program or two hours for a full-day program), the program will be canceled without the right to a refund. In case of delay, the time lost will be deducted from the total duration of the program.
• If due to force majeure YL cannot carry out the program (such as illness, accident, safety issues with the boat, adverse weather conditions, etc.), all amounts paid to YL will be refunded in full, without any additional conditions.

Yes, Yachting Lifestyle offers support and training for its partners. As a partner of Yachting Lifestyle, you will have access to resources and guidance to help you better understand the services offered, booking processes, company policies, and how to effectively promote nautical experiences to your clients. Additionally, the Yachting Lifestyle team is available to answer any questions you may have and provide assistance whenever needed. The goal is to ensure that you have all the tools and knowledge necessary to offer exceptional service to your clients and succeed as a partner of Yachting Lifestyle.

To obtain marketing materials or promotional resources from Yachting Lifestyle, simply access our exclusive partner page. There, you will find a variety of materials, such as high-quality photos, promotional videos, brochures, catalogs, fact sheets, and FAQs. All this content has been carefully prepared to assist you in selling, promoting, and communicating our nautical experiences to your clients. If you need any specific materials that are not available on the page, just contact us, and we will be happy to provide them. We are here to support you and ensure your success as a partner of Yachting Lifestyle.

What sets Yachting Lifestyle apart from other companies in the industry includes:

• Service Excellence: We stand out for excellence in customer service. Our team is committed to providing memorable and high-standard experiences, from the moment of booking to the end of the trip.
• Variety and Quality of Experiences: We offer a wide range of nautical experiences, from luxury boat rentals to personalized experiences along the stunning Algarve coast. Our boats are carefully selected and maintained, ensuring an impeccable luxury experience.
• Safety and Reliability: We prioritize the safety of our customers in all our operations. All our boats comply with national safety regulations and are operated by highly qualified and experienced crew and captains.
• Transparency and Flexibility: Our commitment to transparency means there are no hidden costs in our transactions. Additionally, we offer flexibility in terms of dates, times, and customization options to meet the needs and preferences of our customers.
• Partnership with Agents and Partners: We value our agents and partners and provide comprehensive support, marketing materials, and training to ensure mutual success. Our exclusive partner landing page offers convenient access to a variety of resources and information.
• Customization of Itineraries: We do not have predefined itineraries; instead, we customize each experience according to the customer’s tastes and the day’s conditions. This approach ensures that each trip is unique and tailored to the individual preferences of our customers, providing a truly memorable experience.
• Commitment to Excellence: At Yachting Lifestyle, we not only meet our customers’ expectations but also strive to exceed them. We are always ready to go the extra mile to ensure extra satisfaction for our customers. Our mission is to build memories for life, providing experiences that will be remembered and cherished forever.

The meeting point for customers before boarding is the Marina de Lagos, in front of the access gate to pontoons E, F, G, H, I. This location is convenient and strategic, providing easy access for both our customers and our team. At the Marina de Lagos, customers will be greeted by our professional team, who will guide them through the entire pre-boarding process and accompany them to the boat. This meeting point is chosen for its centrality and available amenities, ensuring a smooth and hassle-free boarding experience for our customers. The access link is https://maps.app.goo.gl/HfJcWHq5kA6DpRVQ8.

In case of customer delays or changes in boarding times, Yachting Lifestyle adopts flexible procedures to ensure a smooth and hassle-free experience. Here are the typical steps we follow in these situations:

• Advance Communication: We encourage customers to communicate any delays or changes in boarding times as early as possible. This allows us to adjust our plans and coordinate the necessary logistics for the new boarding time.
• Schedule Flexibility: To the extent possible, we are flexible regarding boarding times, allowing adjustments as needed to accommodate delays or changes in customers’ plans.
• Team Coordination: Our team is prepared to handle delays and changes in boarding times. We communicate internally to ensure all team members are informed and ready to receive customers at the agreed-upon new time.
• Reasonable Wait: We will do our best to wait for customers in case of reasonable delay, ensuring they can still enjoy their experience fully and satisfactorily.
• Clear Communication: We maintain clear and open communication with customers throughout the process, providing guidance on how to proceed in case of delay and ensuring they feel informed and supported.

In summary, we are committed to providing a flexible and stress-free boarding experience for our customers, adapting to their individual needs and circumstances.

After booking, we provide customers with additional essential information to ensure a smooth and hassle-free experience. Here are some of the details we typically provide:

• Maps and Directions: We send detailed maps of the area and directions to the meeting point at Marina de Lagos, making it easier for customers to arrive at the boarding location.
• Emergency Contacts: We provide emergency contacts for Yachting Lifestyle, including phone numbers and email addresses, so customers can reach us in case of any unexpected events or emergencies during their experience.
• Specific Instructions: We provide specific instructions on what customers can expect on the day of their experience, including information on what to bring, guidance on what to do at the meeting point, and other important instructions.
• Useful Information about the Experience: We offer details about the planned experience, including itinerary, scheduled activities, and any additional services available, so customers know what to expect and can prepare accordingly.
• Policies and Terms: We reiterate relevant policies and terms, such as cancellation policies, payment requirements, and other important information to ensure customers are aware of the booking conditions.

These additional pieces of information are designed to help customers feel well-prepared and confident before their experience with Yachting Lifestyle, ensuring a memorable and hassle-free experience.

Yes, Yachting Lifestyle offers concierge services to assist customers with other needs during their stay in the Algarve area, specifically in the Lagos region. However, it’s important to note that we avoid conflicts of interest with our partners and affiliates who provide similar services.

Our concierge services may include:

• Restaurant Reservations: We can help customers find and book the best restaurants in the area, taking into account their culinary preferences and dietary requirements.
• Additional Activities: We can recommend and organize a variety of additional activities in the area, such as sightseeing tours, wine tastings, visits to local points of interest, among others.
• Transportation: We can assist customers in arranging additional transportation services, such as car rentals, transfers, or private tours, to facilitate their mobility during their stay in the region.
• Other Personalized Services: We are available to assist customers with any other needs or special requests they may have, ensuring their stay in the region is truly memorable and hassle-free.

Our goal is to provide comprehensive and excellent service to our customers, going above and beyond their expectations to ensure an unforgettable experience during their stay in the Algarve. If customers need assistance with anything during their stay, they can rely on our concierge team to help.

At Yachting Lifestyle, we take customers’ special requests very seriously and strive to accommodate all individual needs to the best of our ability. When customers inform us of specific diets, dietary restrictions, or accessibility needs, we take proactive steps to ensure that these requests are met during their experience with us.

For specific diets, we work closely with our customers to understand their dietary restrictions and preferences. We collaborate with experienced chefs to create meal options tailored to their dietary needs, ensuring they can enjoy a satisfying gastronomic experience on board.

Regarding accessibility needs, we are committed to ensuring that all customers can enjoy their experience comfortably and safely. If customers have specific mobility or accessibility needs, we will do our best to provide the necessary accommodations on board and facilitate access to the vessel’s facilities.

Additionally, we encourage customers to inform us of any other special requests they may have so that we can tailor their experience according to their individual preferences. Our team is always available to discuss and coordinate any special requests to ensure a memorable and hassle-free experience for all our customers.

Upon boarding Yachting Lifestyle, customers will encounter a series of safety policies and procedures, as well as detailed instructions on the correct use of equipment and accessories available. Here’s an overview:

• Safety Procedures: Before departure, customers will receive a comprehensive briefing on board safety procedures, including the location and proper use of safety equipment. Our team will also provide guidance on safety rules, code of conduct, and precautions to be followed during the trip.
• Equipment and Facilities: Customers will be informed about the proper operation of all equipment on board, including entertainment equipment and other amenities available, as well as the correct use of bathrooms, safe movement procedures, and relaxation areas on board.
• Recreational Equipment: Customers will be introduced to the recreational equipment available on board, such as kayaks, paddleboards, inflatable toys, among others. Detailed instructions on the safe and proper use of these equipment will be provided, ensuring an enjoyable leisure experience during the trip.

These measures ensure that customers have a clear understanding of all safety policies, procedures, and instructions on board Yachting Lifestyle, promoting a safe and memorable experience for everyone.

In situations of adverse weather conditions or other unforeseen circumstances, changes in plans will be communicated to customers clearly and promptly by the Yachting Lifestyle team. We use the following communication methods to inform customers of any changes:

• Direct Communication: We will contact customers by phone, text message, or email to inform them of any changes in plans, ensuring they are aware of the new circumstances and can adjust their preparations as needed.
• Booking Platform: If the reservation was made through our online platform, we will also make updates on that platform to reflect changes in plans. Customers will be able to check updated information and receive notifications about any changes.
• Alternative Communication Channels: Additionally, we may use other communication channels, such as social media or instant messaging, to provide updates to customers, ensuring they receive information quickly and effectively.

These measures ensure that customers are informed transparently and efficiently about any changes in plans due to adverse or unforeseen conditions, allowing them to adapt accordingly and enjoy a safe and satisfactory experience.

Adverse weather conditions or bad weather include a range of situations that may pose risks to safety during a nautical journey. This may encompass thunderstorms, strong winds, heavy rains, dense fog, rough seas, or any condition that compromises visibility or the stability of the vessel. Additionally, we also consider navigation hazard alerts issued by the National Civil Protection Authority or the Maritime Authority, such as the Ports of Lagos and Portimão Captaincies. These alerts may be related to adverse weather conditions, dangerous tides, or other phenomena that may pose risks to the safety of occupants and the vessel.

When facing dense fog, which can significantly reduce visibility, adverse weather conditions are also considered. It is essential to ensure safe navigation for everyone on board, especially in conditions of low visibility, such as fog, where the risks of collision may increase. Therefore, we are always vigilant to these conditions and take proactive measures to ensure the safety of our customers and crews.

Additionally, it’s important to highlight that the Algarve region, where we operate, generally enjoys a mild and sunny climate, characterized by hot and dry summers and mild winters. However, in cases of heavy rains or rough seas, which may be less common in the region but still possible, these conditions may not be ideal for a pleasant experience on board. In such circumstances, we are always willing to reschedule the trip if the customer desires, prioritizing the safety and comfort of everyone on board. It’s important to emphasize that the skipper, as the person responsible for the safety of the vessel and its occupants, will always have the final say regarding weather conditions and the viability of the trip.

Personal belongings, including clothing and hygiene products, should be chosen carefully (avoid too much or too little) and packed in a soft bag. More fragile items (cameras, mobile phones, etc.) should be kept in waterproof bags.

Don’t forget to bring a hat and sunscreen (regardless of the time of year), sunglasses, warm and waterproof clothing. All footwear MUST have a white or natural-colored rubber sole; if it’s hot, walk barefoot on the boat. High-heeled shoes are not allowed.

Itineraries discussed by email and verbally before the trip date are always subject to changes and updates, as we take into account tides, winds, weather, and other issues beyond our control.

YL does not accept any responsibility for changes in the discussed itinerary. Changes in the itinerary do not constitute cancellation, and under these terms, if the customer cancels the reservation due to changes in the itinerary, the responsibility will be presented as a cancellation by the customer.

Typical itinerary changes may be caused by a change in departure and arrival times, change of lunch location or catering options, inability to use the inflatable boat, SUP, or swim.

All boat trips, cave tours, and experiences with the inflatable boat or SUP are entirely conditioned by weather and sea conditions. We reserve the right not to operate cave tours in case of heavy swells, with the final decision made by the boat’s skipper.

Safety will always be our number one priority.

Boats are equipped with a pharmacy, and YL has specific training in First Aid.

Boats managed by YL are equipped with all regulatory safety materials, including a pharmacy and respective equipment, individual life jackets, life rafts, and “pyrotechnics.”

In case of emergency or accident (on our vessels or others we have to assist), remain calm. Help children, teenagers, and sensitive adults stay stable.

Make yourself available to the crew to help.

IMPORTANT – FOLLOW THE INSTRUCTIONS GIVEN BY THE CREW.

If one of our vessels is damaged as a result of the actions of the customer or their guests, YL will inform the customer within 24 hours. The damage and the cause of the damage will be declared in writing within 48 hours. YL will then obtain a quote from a relevant specialized technician for the necessary repairs or replacements. The quote will be sent to the customer for payment or debited to the payment card. Any dispute must be reported in writing to the operations manager. Any extra cleaning required as a result of your charter agreement is chargeable under the damage waiver agreement. Any penalties incurred through the local maritime authority as a direct action or failure to comply with YL’s local policies or laws will be fully charged to the customer under the damage waiver agreement. No responsibility or liability is accepted for any additional loss or expenses incurred due to accident, injury, illness, or death. All persons under the age of 18 must be supervised by an adult. Any food and drink provided by the customer are subject to YL approval and must be informed 24 hours before the trip. This is to protect the vessel from certain damages that may occur through spillage, etc. YL does not allow smoking inside the boats; only on the rear swimming platform is allowed. Red wine, red Port wine, blackcurrant juice, and other red drinks are not allowed on board.